Error Code: 163B, How to resolve on the DM400, DM500 and more

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Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter displays error code 163B and will not run mail.

Cause

The mail piece is too long.

Resolution

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Using non-flammable compressed air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes sheets travel on
  3. Wait one minute then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 19, 2015