Error: 2AB4, how to resolve on the DM800, DM800i and more

Products affected: DM800™, DM800i™, DM900™, DM1000™, and DM1100™


The meter displays error code 1104, and cannot rezero the Weigh on the Way(WOW).


Meter has detected an error with the scale. Scale rezero is outside +/- 15 grams from last rezero.


Checking for debris and re-zeroing the WOW may correct the issue:
  1. Turn machine off and lift transport lever and check for pieces of paper or debris
  2. Lift skis and look for paper
  3. Blow out with non-flammable compressed air
  4. Lock transport lever back in place
  5. Leave machine off for one full minute to clear the error
NOTE: Make sure not to touch the machine during boot up
  1. Test using the WOW mode.  Ensure no one leans or touches the cover while in operation.
NOTE:  If paper pieces were found or if someone was leaning on machine while in operation, the error can be cleared and should not return.

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: February 07, 2021