Clear meter Inspection Due or Connection Due System Messages

A periodic meter inspection is required by Canada Post. Select your model to learn how to conduct an inspection.

Canada Post™ regulations require a postage meter be inspected periodically. This inspection occurs automatically when you refill postage to your meter or when your system connects to the Pitney Bowes Data Center to perform a balance inquiry or an update.

If a postage refill or connection to the Pitney Bowes Data Center for a balance inquiry does not occur within a 90 day period, the meter will display either message:  Connection Due or Inspection Due. If an inspection is not performed within 30 days of the message, the meter will display:  Connection or Inspection Required. You must follow the instructions for your meter to prevent the machine from being locked out (unable to run mail).

For details about next steps, select your meter model:

UPDATED: 24 June 2021