SendPro® Online support

Your SendPro Online username is your Pitney Bowes Your Account email address. If needed, you can change it.

If needed, you can change your SendPro Online account name, which is used to identify the account on reports.

Learn how to install the Brother QL1050 printer on Mac OS X for SendPro Online.

Learn how to install a Datamax W1110 printer for Windows or Mac OS X (non-networked) for SendPro Online.

You can have SendPro send emails with tracking numbers, delivery confirmations, and label refund confirmations. If you wish, you can customize the subject line of these emails.

Learn how to install the roll in the Brother QL1050 printer for SendPro Online.

Learn how to install a Datamax W1110, 1E41, or 1E35 printer on a Windows computer that is on a network.

Learn how to install a Datamax W1110, 1E41, or 1E35 printer on a Mac OS X computer that is on a network.

A system-wide default FedEx account can be set by the SendPro administrator. Each individual user can also set their own default account, which overrides the default set by the administrator.

A system-wide default UPS account can be set by the SendPro administrator. Each individual user can also set their own default account, which overrides the default set by the administrator.

Learn how to download and install the Pitney Bowes 1E26 printer driver for SendPro.

When using multiple Purolator accounts, you can set one account as your default Purolator account. This setting can be set by each user individually.

If the credit card that you use to pay for your SendPro Online subscription expires, you will receive an email notification and your account will be suspended until your payment method has been updated.

Learn how to install the Brother QL1050 printer in Windows for SendPro Online.

If you do not yet have a for SendPro Online subscription, you can sign up.

Learn how to set up a Canada Post account in SendPro Online.

If you know your SendPro Online password, you can change it. If you do not you know your password, you can reset it.

If you use cost accounts, you can choose which account is selected by default.

When you enter new recipient addresses on labels, you can have SendPro automatically add them to your address book.

You can change the nickname of your Purolator accounts in SendPro Online.

You can view or change the payment method you use for Canada Post shipping in SendPro Online. Only users with the role of Admin can access this information.

Cost accounts can help you keep track of how you are spending your money on postage by allowing you to assign a trackable cost category to shipping labels and postage refills. Only Admins and Location Admins have the ability to enable, add, edit, import, export, and deactivate cost accounts.

Use SendPro Online to import a .csv file of cost accounts. Cost accounts imported in SendPro Online can be used on other SendPro products. ​​​​​​​Only Admins and Location Admins have the ability to enable, add, edit, import, export, and deactivate cost accounts.

You can use SendPro Online to import addresses from other sources into your address book. Addresses added in SendPro Online are also visible on other SendPro products.

The SendPro Scale App enables SendPro to communicate with your scale. The Scale App does not need to be installed when using the SendPro Online software for Windows.

Learn how to set up the SendPro Desktop SendKit.

Learn how to pay for postage in SendPro Online.

The SendPro Scale App enables SendPro to communicate with your scale.

Cost accounts can help you keep track of how you are spending your money on postage by allowing you to assign a trackable cost category to shipping labels and postage refills. Only Admins and Location Admins have the ability to enable, add, change, import, export, and deactivate cost accounts.

You can specify the default recipient address that will be used for all return labels you create.

To ship parcels with Purolator in in SendPro Online, you must first set up your Purolator account..

You can change the nickname of a UPS account in SendPro Online. The nickname appears on the Home screen and in your history.

You can change the nickname of a FedEx account in in SendPro Online. The nickname appears on the Home screen and in your history.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is disabled (not set). Only users with the role of Admin can change this setting.

You can use SendPro Online to set up your UPS account. After you set up your UPS account, you can use it for other SendPro products. Only users with the role of Admin or Location Admin can perform this procedure.

Use SendPro Online to set up your FedEx account. After you set up your FedEx account, you can use it for other SendPro products.

You can delete a UPS account from SendPro Online if you no longer wish to use it. This also applies to UPS accounts used on other SendPro products.

In the Label Options settings, you can select the default label size and choose whether to print a receipt with the label.