SendPro® Online support

Learn how to resolve error code 0204460004 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Learn about differences between SendPro Online rates and carrier rates.

Learn how to add additional postage to your mail piece using the mailstation and mailstation2.

You can reprint a shipping label up to 24 hours from the initial printing.

Cost accounts can help you keep track of how you are spending your money on postage by allowing you to assign a trackable cost category to shipping labels and postage refills.

You can get a link to the carrier's website to schedule a package pickup if needed.

Learn how to compare shipping rates with different carriers in SendPro Online.

Learn how to create an international, military, or U.S. territory shipping label in SendPro Online.

You can create a shipping label directly from the address book.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

An insurance claim can be filed if a Canada Post insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

You can view tracking information for packages sent through SendPro in your history, or view tracking information for any package from the SendPro Online Home screen.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

You can search and filter your history to find a particular label that was created in SendPro Online.

You can void a shipping label so that its cost will not be applied to your invoice.

Learn how to key in postage on the SendPro C, SendPro+.

Learn about Canada Post requirements on the SendPro C, SendPro+. .

Applies to all SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)

Learn how to set up default printing options for Trackable Labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Learn how to send presort mail on the DM300C, DM400C, and DM475.

Learn how to create and print a domestic shipping label in SendPro Online.

The Options screen is where you specify your Relay model, fold type, and paper size in Relay Integrity Pro.

Once you have created and saved jobs, you can load them in the Options screen in Relay Integrity Pro

Follow these steps to load a PDF, select a job, and process your mail in Relay Integrity Pro.

Learn how to add a graphic to your envelope in Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.

Learn how to compare rates for classes and services for Envelope Printing on SendPro C, SendPro+, SendPro C Auto.

Learn how to create a shipping label from the address book on the SendPro C, SendPro+, SendPro C Auto.

You can reprint a shipping label up to 24 hours from the initial printing.

You can import a spreadsheet of orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.

You can schedule a package pickup for Canada Post or Purolator if needed.

You can schedule a FedEx package pickup through their websites

You can schedule a UPS package pickup through PitneyShip Pro.

You can void a shipping label so that its cost will not be applied to your invoice.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

Once your orders are imported, you can print the shipping labels for them.

Once your orders are imported, you can edit the order data if needed.

You can choose to print a summary receipt after each label and customize the default options for them.

Once a ship request has been created, you can print it when you are ready to send the package.

Ship requests allow you to create a label that you or someone else can print at a later time.

You can view tracking information for packages sent through PitneyShip Pro in your history.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.

If a ship request is no longer needed, you can delete it.

An insurance claim can be filed if a Canada Post insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

Learn how to add additional postage to your mail piece using the DM100i and DM125.

Use your meter to send international mail.

You can create and print a shipping label for a domestic package.

You can create and print a shipping label for an international package.

When shipping with FedEx or UPS, you can create multi-piece shipment to ship up to 40 packages to the same recipient using the same service.

You can create and print multiple shipping labels at once (in a batch).

You can find UPS package drop-off locations in PitneyShip Pro.

Learn how to resolve Manufacturing Mode on a mailstation or mailstation2.

Learn how to set up and manage a UPS account in SendPro Online. This account can also be used on the C, SendPro+.

You can view and change the payment method you use on your SendPro Mailstation in SendPro Online or PitneyShip.

Learn how to print additional postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.

Applies to SendPro C Auto models with PCN 9H10

Learn how to send a Lettermail envelope on the SendPro C, SendPro+, SendPro C Auto.

Learn how to create and print Trackable Labels on the SendPro C, SendPro+.

Learn how to print a Canada Post return trackable label on the SendPro C, SendPro+, SendPro C Auto.

To resolve delivery issues with shipments shipped through SendPro, contact your carrier.

Learn how to confirm that the latest rates are installed on the Connect+ Series or SendPro P-Series.

Learn how to check the software version on the mailstation or mailstation2.

Learn how to update the software or Canada postal rates on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Learn how to view the normal and custom presets on the DM100i and DM125.

Learn how to update Canada Post rates and software updates on the DM100i.

The current Canada Post rates are always loaded on your SendPro Mailstation.

Learn how to create a custom preset on the DM300C, DM400C, and DM475.

Perform updates to ensure that the device uses the latest postal rates and software when you send mail.

Learn how to update Canada Post rates on the mailstation and mailstation2.

Learn how to update Canada post rates update on the DM400C and DM475.

Learn how to perform the Canada Post rates and software update on the DM Infinity.

Learn how to update Canada post rates on the DM300C.

Learn how to update Canada Post rates on the DM125 (PREC).

Learn how to resolve software related error codes on the DM300C, DM400C, and DM475.

Learn how to resolve error code 0815 on the mailstation and mailstation2.

Learn how to resolve No Carrier / Class Available on the DM100i and DM125.

Resolving a frozen software download or rate update on the mailstation series, DM100i, DM125, DM300C, DM400C, DM475 and DM Infinity