UPDATED: 02 June 2016
Follow these steps to create a case for questions or assistance with your account, such as changing your company information, issues with billing, or general client service.
- Sign In and on the main screen, scroll to the section for Support Cases and select the link: Create a Case
- On the next screen you will be asked the type of issue or inquiry. Select the Client Service radio button, then select Next.
- Fill out the New Case screen. The 'Required' information in the Description section is indicated with a red line in front of the field. Provide the following:
- How can we help? : Select the issue from the menu
- This relates to...: Select an option from the menu
- Subject: Type a subject line for your Case
- Description: Enter as much information as possible for this inquiry
- Then select Next.
- When finished entering your Case information, select Submit
- Your Case has been entered into the system and you instantly receive a Case number.


- How can we help? : Select the issue from the menu
- This relates to...: Select an option from the menu
- Subject: Type a subject line for your Case
- Description: Enter as much information as possible for this inquiry
TIP: Sign In to your account to track the status of your open cases.