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How to create a Technical Support Case

UPDATED: May 29 2016

Follow these steps to create a Technical Support case for an issue or inquiry related to your meter, equipment or software products:

  1. Sign In and scroll to the section, Your Recent Support Cases. Select the link: Create New Case
  2. If you do not have open cases, located at the bottom of the section, Your Products, select the link: Open New Case
  3. On the next screen you will be asked the type of issue or inquiry. Select the radio button for Technical Support, then select Next.
  4. Fill out the New Case screen as indicated. The Account Name, Contact and Product automatically populate.  TIP: If the account information shows a different software or product than the item with the current issue, use the steps to easily select a different product.
  5. The 'Required' information in the Description section is indicated with a red line in front of the field. Provide the following:
    • How can we help you: Select the issue from the menu
    • This relates to: Select the appropriate option from the menu
    • Subject: Type a subject line for your Case
    • Initial Details: Enter as much information as possible for this issue

  6. When finished, select Submit. Your case has been entered into the system and you instantly receive a Case number.
  • How can we help you: Select the issue from the menu
  • This relates to: Select the appropriate option from the menu
  • Subject: Type a subject line for your Case
  • Initial Details: Enter as much information as possible for this issue

Select a different product/service: If you have more than one account linked to your profile, ensure the correct account information is displayed as you create a case. If needed, follow these steps to select a different account for your case:

  1. At the top of the page, select the link:  change account
  2. A list opens displaying all of your associated Pitney Bowes products and services
  3. Select the radio button next to the desired account, then select Next