Voiding a label in SendPro Online
You can void a shipping label so that its cost will not be applied to your invoice.
Products affected: SendPro® Online
You can void a shipping label so that its cost will not be applied to your invoice.
The Void button is not available if:
- The label is older than 30 days (UPS and FedEx)
- A FedEx manifest has been printed (FedEx only)
To void a label:
- Select History > .
- Select the shipment, then select Void Label.
- Select the box to certify that you will not use the label.
- Select Yes to void the label.
To void a label immediately after printing it:
- At the top of the SendPro Home screen, below the label you just printed, select Void Label.
- Select the box to certify that you will not use the label.
- Select Yes to void the label.
When you request a refund for Canada Post shipping labels, the postage amount is credited to your PitneyWorks® or Canada Post account. Your PitneyWorks® or Canada Post bill will list both your postage charges and voided shipping labels (credits). If you use a voided shipping label, the credit will be reversed and a “use of a voided label” penalty will be applied and will appear on your bill.
UPDATED: 16 August 2021