Single Customer View
Better decisions depend on a single view.
Pitney Bowes delivers the single view that works.
Connect siloed data
Add context to customer profiles
Uncover timely, actionable insights
Create powerful experiences and satisfy your customers
Now you can quickly connect customer data across every aspect of your organisation. You’ll gain a flexible 360-degree view that can help you identify relationships, uncover opportunities and engage your customers in meaningful ways.
Instead of hard-coded links, the Pitney Bowes Single View of Customer solution takes advantage of flexible technologies that allow you to uncover non-obvious relationships, no matter the source, scale or type of data.
Enhance your insight at every step
With greater accuracy, agility and context, a true single view results in more profitable business outcomes.
- Identify new targeted sales opportunities.
- Discover faster answers.
- Make smarter, more effective decisions.
- Reduce online customer-service costs.
- Spot risk and mitigate losses.
Add precision to customer engagement.
- Enable your teams to create more relevant, personalised and interactive experiences.
- Provide more efficient, satisfying call-centre interactions.
- Automate self-service on a one-to-one basis.
- Customise interactions based on the time, place and context of each engagement
Run a comprehensive set of capabilities on a single platform.
- Cleanse, standardise and validate data.
- Link information to deliver new relationship insights.
- Make connections across any data source, whether inside or outside your organisation.
- Enhance traditional data with vital contextual information, including location, demographics and more.
- Inform predictive analytics for more powerful insight.
- Make it easy to manage exceptions to standardise data governance across lines of business.
- Visualise relationships with maps and graph databases.
- Integrate insights into existing workflows and process.