Optimize Digital Self Service for Lower Costs and More Personalized Interactions

Digital Self Service

Watch our video on the connected consumer for ways to balance operational stability with interactive agility to create more meaningful personalized self-service.

From leading e-commerce web sites to social media, today’s consumers expect world-class digital capabilities. At the same time, organizations are looking for ways to lower operational costs with the help of digital self-service solutions. This is an area where customer relationships can be built or buried.  

Superior e-billing from Pitney Bowes delivers a highly personalized experience and provides unrivalled access to documents and information in your customers’ preferred format. Use our sophisticated analytics and real-time decisioning to automatically prompt customers toward the best-next-action.

Online insight for more meaningful customer interactions
Learn from online customer profiles, behaviors and prior transactions to serve highly personalized and targeted content. Gain easier access to profile, product, transaction, billing and behavior data.

In-depth understanding of your customers’ online behaviors presents real-time opportunities to serve offers and information that improve their experience and generate stronger, more predictable relationships.

Comprehensive self-service features with 24/7 convenience
Expand digital capabilities and reduce the strain on call centers and other resources. Customers can manage their accounts and profiles, view bill activities, sort, filter and download PDF statements and forms on their preferred web and mobile platforms.

They can view billing history, set up one-time or recurring payments and submit bill-adjustment requests.

Real-time scoring and automated decisioning for more effective content
Use our automated scoring and decisioning technology to interject highly personalized and highly actionable content. Every targeted screen prompt, offer, notification, invitation or alert is updated and based on prior interactions gathered from across the disparate divisions of your enterprise.

As customer satisfaction grows, so do your upsell and cross-sell opportunities.

digital self service, customer engagement, EngageOne, Pitney Bowes, e-billing, online behavior

Simplification through integration
Integrate and deploy cost-effective digital self-service with either SaaS or with your existing Siebel CRM.

  • Replace costly call-center activity with automated self service: When customers can access the information and answers they need, call-center activity drops substantially.

  • Increase customer satisfaction with a more flexible, more personalized experience: A personalized self-service experience helps customers learn more, do more and respond more.

  • Grow revenue via compelling, highly targeted online engagements: Deliver information and offers to customers with greater precision and success.