“No modem detected” message on the DM100, DM125i, DM175i and DM300C, DM400C
When attempting to add funds, perform a data capture upload or a system update, the message No Modem Detected or Modem Not Detected appears and the franking machine is unable to connect.
Important: Analogue connections are no longer available as of 1st January 2023. Please order a SmartLink Device to maintain your connections to the Pitney Bowes Data Centre.
There may be an fault with the franking machine's internal modem.
Am I digitally connected?If you have a telephone lead connected to the analogue connection port, change your connection method to a digital connection.
UPDATED: 02 February 2023