The messages Data Centre Phone Is Busy, Connection Lost or Connection Failed appear when attempting to add funds or a software update.
Important: This article is for franking machines connected via a telephone line only. If your franking machine is not connected via a phone line (for example, uses SmartLink™ or PC Meter Connect), please see No Dial Tone message on the DM50, DM55, DM100-DM400C
These messages are most often caused by the franking machine not being able to hear a dial tone on the phone line it is connecting through.
You are not connecting using our newest device. We recommend that you upgrade for free to our latest connection device, SmartLink™.
SmartLink™ connects your franking machine to your LAN (Local Area Network) via an ethernet cable or Wi-Fi. It enables you to add postage and perform data uploads with speed and ease, as well as access postage rates and software updates automatically by connecting your franking machine digitally to Pitney Bowes.
You may be able to resolve the issue by restarting the franking machine, then retrying a connection.
If the problem persists, to troubleshoot your connection you will need an analogue telephone in order to test the phone line.
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
UPDATED: April 22, 2021