"Modem not detected" message on the DM50, DM55
The messages Modem Not Detected or No Modem Detected appear when attempting to add funds or a software update.
Important: Analogue connections are no longer available as of 1st January 2023. Please order a SmartLink Device to maintain your connections to the Pitney Bowes Data Centre.
There may be an fault with the franking machine's internal modem.
Am I digitally connected?If you have a telephone lead connected to the analogue connection port, change your connection method to a digital connection.
UPDATED: 20 January 2023