The messages Modem Not Detected or No Modem Detected appear when attempting to add funds or a software update.
There may be an fault with the franking machine's internal modem.
You are not connecting using our newest device. We recommend that you upgrade for free to our latest connection device, SmartLink™.
SmartLink™ connects your franking machine to your LAN (Local Area Network) via an ethernet cable or Wi-Fi. It enables you to add postage and perform data uploads with speed and ease, as well as access postage rates and software updates automatically by connecting your franking machine digitally to Pitney Bowes.
First, restart the franking machine:
If you still need help, try Solution 3.
If No Dial Tone or No Carrier Detected appear:
If the franking machine again displays Modem Not Detected, the internal modem may be faulty. We recommend that you change your method of connection and request a SmartLink in order to connect to Pitney Bowes digitally.
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
UPDATED: April 22, 2021