"Modem not detected" message on the DM50, DM55

Learn how to resolve a "Modem Not Detected" message on the DM50, DM55.

Products affected: DM50™, DM55™ (K724)

Issue

The messages Modem Not Detected or No Modem Detected appear when attempting to add funds or a software update.

Important: Analogue connections are no longer available as of 1st January 2023. Please order a SmartLink Device to maintain your connections to the Pitney Bowes Data Centre.

Cause

There may be an fault with the franking machine's internal modem.

Resolution

Am I digitally connected?

If you have a telephone lead connected to the analogue connection port, change your connection method to a digital connection.

Order a SmartLink device
Setting up a wired connection with SmartLink on DM Series franking machines
Setting up a wireless connection with SmartLink on DM Series postage franking machines

UPDATED: 20 January 2023

Create a case

Submit support requests (Sign in required)

+353 (0) 1 4608700

Mon-Fri, 9am - 5pm GMT