Technical Support and Customer Service contact information is provided below according to your Pitney Bowes Software product group.

Contact information for other geographies is available within the other support departments section on this page for your convenience.

Consider the following guidelines when determining whether you need to contact Technical Support or Customer Service:

  • Technical Support - Questions about the installation or use of your software, including error messages and other questions about the use of your software.
  • Customer Service - Product unlocking [MapInfo products], order status, tracking number or any other general enquiry.
  • Mailing Equipment including Franking Machine Software Support - Visit the Franking Machine Software Support pages

MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, Production Intelligence, OfficeMail and DFWorks

Technical Support:

Hours: Monday - Friday from 9:00 am to 5:30 pm GMT, excluding UK Bank Holidays

Online: pitneybowes.com/softwaresupport

Customer Service:

Online: pitneybowes.com/softwaresupport

Pitney Bowes Franking Machine Products

Technical Support / Customer Service:

Hours: Monday - Friday from 9:00 am to 5:00 pm GMT, excluding UK Bank Holidays

Phone: +353 (0) 1 4608700

Fax: +353 (0) 1 4509729

Email: ibuenquiries@pb.com