Technical Support and Customer Service contact information is provided below according to your Pitney Bowes Software product group.

Contact information for other geographies is available within the other support departments section on this page for your convenience.

Consider the following guidelines when determining whether you need to contact Technical Support or Customer Service:

  • Technical Support - Questions about the installation or use of your software, including error messages and other questions about the use of your software.
  • Customer Service - Product unlocking [MapInfo products], order status, tracking number or any other general enquiry.
  • Mailing Equipment including Franking Machine Software Support - Visit the Franking Machine Software Support pages

MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, Production Intelligence, OfficeMail and DFWorks

Technical Support:

Hours: Monday - Friday from 9:00 am to 5:30 pm GMT, excluding UK Bank Holidays

Phone: +44 800 840 0001

Fax: +44 1491 416 601

Email: software.support@pb.com

Customer Service:

Phone: +44 800 840 0001

Fax: +44 1491 416 601

Email: CustomerService-PBS@pb.com

Encom Products

Technical Support:

Hours: Monday - Friday from 8:00 am - 6:00 pm AEST, excluding Australia Bank Holidays

Phone: +61 7 3226 4560

Email: software.support@pb.com

Customer Service:

Phone: +61 2 9437 6255

Email: asiapac.customerservice@pb.com

Pitney Bowes Franking Machine Products

Technical Support / Customer Service:

Hours: Monday - Friday from 9:00 am to 5:00 pm GMT, excluding UK Bank Holidays

Phone: +44 844 4 992 992

Fax: +44 8792 415 249

Email: ukenquiries@pb.com