Pitney Bowes India focuses on Technology and develops employees as Partners of Choice for Customers
Pitney Bowes India, the Indian subsidiary of Pitney Bowes Inc. announced the adoption of a growth strategy called Vision 2010 aimed at capitalising the growing opportunities for mailstream solutions in India. A mailstream technology company that helps Organizations who have mountains of communication that flow out, circulate and flow back in everyday, to simplify, manage the incredibly complex flow of mail and documents (both print & electronic) so that its more integrated, effective and efficient. Pitney Bowes has been direct in India for almost 3 years, having entered through the acquisition of mailing division of Kilburn Office Automation Ltd but represented in India since 1996 through its various distributors.
As part of the growth strategy, Pitney Bowes will bring some of the proven technologies in mailstream space to Indian market and “empower” employees to deliver customer delight, which it anticipates will result in more satisfied customers and better profits. One of the first steps in this direction has been setting up of a national call center for supporting its fast expanding customer base in the country. Even though the company has 19 branches and 15 resident representative locations, its growing and diverse customer base, which is no longer confined to the cities, needs to be able to access support services on a uniform basis. The call center has also been equipped with a state of art CRM module that enables faster response and issue resolution.
According to industry estimates, the size of the mailstream industry in India is about 1000 crore (Rupees). However, given the rapid growth in the telecom, banking & financial services and the growing privatisation of utilities, as well as due to the adoption of Pitney Bowes solutions by many state governments for stamp duty evidencing, the company sees a potential to grow its business many times over. Says K.M.Nanaiah, Managing Director, PB India, “As markets are getting competitive and the customer expectations are rising in India, retaining the existing customer base becomes critical to the organization’s success. Never before in PB’s history we have had so much new and exciting technology for helping our customers gain, retain and grow their customer relationships. Once they understand the positive impact on their business in terms of improved customer retention and cash flow, they are quick to switch to our world-class award winning products and solutions”.
About Pitney Bowes: Pitney Bowes is a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 36,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total US$6.3 billion with direct operations in India since 2004. More information is available at http://www.pb.com/
Pitney Bowes set up its direct Indian operation in 2004 with head quarters based at Delhi and branch offices in all the major metros in India. As a mailstream technology company Pitney Bowes India offers complete range of hardware solutions for franking, automated folding & inserting of letter to envelope and document security solutions along with software tools for document composition, print stream management, address quality management , lobby tracking and locational intelligence.