Customer interaction fulfillment and provisioning
- Key Features
You've automated your marketing - but what about the processes that result from this marketing? Campaign management and CRM systems can leave a critical gap which exposes your organisation to manual and disjointed processes and the potential for a detrimental customer experience. These provisioning and fulfilling processes are critical for your organisation to execute on your customer promise.
Portrait Foundation is a specialised platform that empowers your organisation to develop and execute the provisioning and fulfillment processes that result from marketing and CRM activity. Now you can automate extend and evolve your existing environment for newfound levels of closed loop automation and efficiency - all in just a fraction of the time and effort of other CRM systems.
Features & Benefits
- Flexible web services provide easy integration into your existing environment
- Abstraction Layer for service-based integration
- Multi-channel deployment connects the customer experience
- Configuration suite with intuitive drag and drop' process modelling
- Web-based thin-client architecture
- Create closed loop processes that provision and fulfill the processes that result from customer interaction
- Extend software applications with a visual suite for customer process modelling