Noosa Shire Council drives community engagement with Pitney Bowes Software
BRISBANE, AUSTRALIA, March 23, 2016 – Noosa Shire Council has today announced it has teamed with Pitney Bowes Inc. (PBI), a global technology company that provides innovative products and solutions to power commerce, to provide citizens with improved public access to information via online mapping services. Through the implementation of Pitney Bowes’ Spectrum Spatial Analyst mapping software, Noosa Shire citizens can now access maps of a complete range of local community information and services.
The Council oversees 56,000 residents and maintains more than $960 million worth of community assets.
The Pitney Bowes solution allows residents to easily search for and accurately locate Council services, including property information, planning scheme zones, flood zones and fire hazards, public transport and bike paths, bin and recycling collection days, and emergency information such as evacuation centres and routes. Being a tourist hot spot, visitors can access information such as the location of WiFi access points, parks, playgrounds, beach access, surfing and fishing spots, and boat ramps. This information can be accessed via mobile devices at any hour of the day, promoting increased community engagement and satisfaction.
For the Council, the self-service solution increases internal productivity by significantly reducing the amount of calls the customer service line receives.
Justin Thomas, ICT Manager, Noosa Shire Council, said, “As a council, our priority is to improve community engagement and satisfaction. With Pitney Bowes, our citizens have access to the information when they want it and how they want it. Additionally the software solution can be hosted in the cloud, which means tremendous cost savings for the Council. ”
David Hope, Vice President and Managing Director for Pitney Bowes Asia Pacific said, “We’ve been able to assist Noosa Shire Council to address its challenge to drive community engagement and position itself at the forefront of the Government’s wider digital transformation plan. Our mapping solutions deliver the accuracy and precision communities require as they engage with citizens online.”
About Pitney Bowes
Pitney Bowes (NYSE: PBI) is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes. For additional information, visit Pitney Bowes at www.pitneybowes.com/au.
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