Shipping & Mailing

Emdeon increases mail volume productivity and pursues additional revenue streams.

With Production Intelligence®, Emdeon can now combine smaller job runs into one large production run allowing them to take on new business.

Client profile

Leading provider of patient billing services

Serves thousands of healthcare organizations

Business spans small doctor’s offices to large hospitals

Business Goals

Increase efficiency and speed up production

Ensure privacy and compliance

Expand into other markets

Benefits

Kept track of time-sensitive mail accurately

Improved customer satisfaction

Adhered to strict HIPAA guidelines

Technology Used

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Overview

“With hospitals and healthcare providers, their number one concern is HIPAA and making sure that we have taken the necessary steps to protect personal health information. This need for integrity drove our initial investment in Pitney Bowes intelligence.”
Emdeon Director of Customer Service

As the nation’s leading provider of patient billing and payment services, Emdeon serves thousands of healthcare organizations—from large hospitals to individual doctors.

Pitney Bowes helped Emdeon create a print and mail operation that can produce customized paper correspondence between a healthcare provider and its patients with speed and accuracy – one statement at a time.

Business Need

Emdeon needed to mail sensitive patient information faster and more efficiently, while ensuring full compliance with HIPAA.

Solution

Five APS™ Advanced Productivity Series inserting systems replaced 19 competitive systems, each yielding 185,000 sheets per shift with the highest level of integrity.

Benefits

“Speed was a huge factor in choosing Pitney Bowes. Our initial order of 5 APS Advanced Productivity Series inserting systems replaced 19 competitive systems. Now we can run up to 185,000 sheets during a shift on one piece of equipment. With eight APS systems running non-stop over three shifts, five days a week, we have the ability to exceed client expectations.” Joy Andrews,
Emdeon Director of Customer Service

The increase in productivity and corresponding labor savings are not limited to the speed increase. “With the Production Intelligence® software we now have in place,” Andrews continues, “we can now commingle mixed-page statements into a single job run. 2-D barcodes tell the machine what to do, so if it’s a two-pager, it knows it’s a two-pager. The mail run data file tells the system what to expect next – and if it’s not a match the system knows there’s an issue. This piece-level intelligence helps ensure that an individual does not receive someone else’s medical records—and allows us to process more mail faster.”

Over the years, Emdeon has realized substantial savings by working with Pitney Bowes. In addition to the cost-efficient processing of healthcare statements, Emdeon has automated the production of flats, and also takes advantage of presort mail services so they can earn greater postal discounts. Most recently, they have consolidated their two facilities into one high-volume production shop that delivers speed and accuracy on over 40 million mailpieces each month.

Emdeon has become a leading provider of integrated patient billing and payment solutions – and they continue to rely on the insights, technologies and service offered by Pitney Bowes. “We source all of our mailing systems through Pitney solutions – and they continue to rely on the insights, technologies and service offered by Pitney Bowes. “We source all of our mailing systems through Pitney Bowes,” Andrews reports. “They have demonstrated their commitment to our business – today we really consider them a partner in our success.”

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