intelligent inserting and printing mail systems

Shipping & Mailing

Communisis, in strategic partnership with Pitney Bowes, celebrates new business growth.

A major outsourcing deal with a leading UK retail bank demands the highest levels of operational excellence and productivity.

Client Profile

Leading provider of multi-channel marketing, transactional and regulatory customer communications


Headquartered in UK with offices across Europe and 2,200 employees


Serves major brands from financial services, retail, utilities and telecommunications sectors

Business Goals

Consolidate the bank’s several disparate transactional mail production facilities under one roof—the Copley Center of Excellence


Implement process improvements and lean manufacturing techniques


Promote healthy competition and a culture of employee engagement by rewarding success


Increased operational throughput on high-volume machines by almost triple

Significantly reduced labour costs

Attained number one spot and five of top ten positions in Pitney Bowes’ ranking of 150 most productive inserters across Europe

Saved on postage costs and increased mail sorting throughput by 50 percent

Technologies used

Mailstream Productivity Series Mail Inserter

Get more value in a single flexible platform that can easily manage a broad range of jobs and drive growth in your business. This high-performance inserting solution can process mail at up to 26,000 pieces per hour.

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Mailstream Evolution™ inserting system

The Mailstream Evolution Inserting System has a flexible platform which can be built to meet your current needs and then easily expanded as your requirements grow.

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Vantage™ mail sorting solution with Flexline™ Stackers

The Reliant™ Sorting Solution is a small footprint sorter that now makes sorting viable for customers with low to mid-level mail volumes.

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P/I™ Output Manager

Managing today's document output requirements consumes valuable time, labour, and printer productivity. Organisations struggle with complex, closed, highly diverse output technology infrastructures.

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“”Pitney Bowes enabled us to boost operational excellence in our business while giving us class-leading technology and quality.” David Herridge,
Managing Director,

”Pitney Bowes enabled us to boost operational excellence in our business while giving us class-leading technology and quality.” David Herridge, Managing Director

Communisis is a marketing services group whose goal is to help clients communicate more effectively with their customers. As the UK’s market leader in transactional print, Communisis has enjoyed a fruitful relationship with Pitney Bowes starting in 2006, when Communisis equipped their transactional print Center of Excellence in Speke, Liverpool, with Pitney Bowes technology. Recently, Communisis won a ten-year outsourcing contract—their biggest deal ever—with a major UK retail bank that demanded new levels of operational excellence and productivity, and created a host of new requirements.  

Business need

Projecting a sizable move to electronic delivery, the bank’s several disparate transactional mail production facilities were consolidated under one roof. However, a change in scope meant a larger print volume than originally forecast, requiring double the hourly output while maintaining daily SLAs with zero errors.


A ten-year contract with Pitney Bowes to deliver a single-source mail and sorting solution across the Center of Excellence in Speke and the new facility in Copley, West Yorkshire includes onsite maintenance services and professional services; the unique strategic relationship offers a consultative approach geared to Communisis’ success, with Pitney Bowes and Communisis engineers working together as a single team.

Support from Pitney Bowes helped uncover areas for process improvement, including a cultural shift to promote motivation and reward success among operators. Today, operators work to a very high standard in terms of both quality and throughput.


”The relationship with Pitney Bowes is open, honest, based on trust. We have great relationships at all levels, and, most importantly, they help us deliver great service to our customers.” David Herridge,
Managing Director

Productivity improvements have been impressive, with an increase in operational throughput on high-volume machines by almost triple, plus a significant reduction in labour costs. What’s more, Communisis Copley has achieved the number one spot for most productive inserter among Pitney Bowes’ ranking of over 150 inserters across Europe. It has also held five of the European top ten positions.

Communisis is also helping its client save on postage costs with the Pitney Bowes Vantage Mail Sorting system, which consolidates the mail to maximize postal discounts and offers 50 per cent faster throughput than the previously installed system.