Customer Contact & Interaction Management
Increase customer loyalty and retention by improving lines of communications.
Transform everyday communications into profit-building engagements by ensuring that each customer contact is relevant and engaging across every channel.
Customer Contact & Interaction Management Portfolio
Evolve to video that interacts with your customers.
Create unique, real-time video experiences that deepen relationships. With EngageOne Video, you can enjoy data-driven results by offering customers engaging, two-way opportunities to interact with experts. Grow sales and streamline service with proven real-time video content that anticipates customer needs, and customers will choose to interact with.
Tailor online and mobile billing.
Tailor online and mobile billing experiences. Better understand trends, improve service, reduce costs and increase revenue. EngageOne Liaison integrates personalized document creation and high-performance archive and retrieval capabilities to provide an end-to-end multichannel EBPP solution.
Deliver personalised multichannel communications in batch or real time.
Take customer engagement to a whole new level. This high-performance communications hub uses sophisticated templates and application logic to weave customer data and custom content into compelling, cost-effective multichannel campaigns.
Aggregate enterprise desktop mail into the production facility
P/I OfficeMail™ helps organisations reduce the cost of customer-facing mail that must be created individually. P/I OfficeMail frees personnel resources to focus on core business activity, and reduce unit costs for these communications.
Spectrum Enterprise Data Integration Module
Gjør tilgjengelig, koble til, integrer og analyser data fra en rekke programmer
Dataintegrering i serier eller sanntid krever mulighet for å koble til data fra flere kilder enten direkte eller gjennom integrering med eksisterende teknologier for datatilgang. Muligheten til å slå sammen og sende spørringer i data fra en rekke ressurser og samtidig integrere med SAP og Siebel er helt avgjørende.
Portrait Interaction Optimizer
Convert inbound customer interactions into revenue and retention opportunities
Portrait Interaction Optimizer is a packaged application that sits behind your existing systems to provide the most accurate, targeted sales, service and retention offer, for each individual customer, at the specific moment of interaction, whatever the channel.