Cut costs by going paperless with EngageOne e-Messaging

EngageOne™ e-Messaging

EngageOne e-Messaging helps organisations maintain consistency and enhance personalisation across multi-channel communication, including automated email and SMS texts. Companies can now vastly improve call centre response to email and or text communications.

Keep your brand's tone of voice strong across multiple channels in the digital age with EngageOne e-Messaging from Pitney Bowes Software.

EngageOne e-Messaging helps organisations maintain consistency and enhance personalisation across multi-channel communication, including automated email and SMS texts. With this easily managed e-Messaging, companies can vastly improve call centre response to email and or text communications.

 

Cut costs by going paperless with EngageOne e-Messaging

Get enhanced, structured support for email customer communications with EngageOne e-Messaging.

One of our many solutions for customer communications management, e-Messaging enables you to send customers any communication they currently receive on paper via email or text message, without redesigning content.

 

Use e-Messaging to manage all customer communication

While customers use e-Messaging to engage contact centres, this transparent solution maintains an up-to-date view of all communications regardless of channel, both inbound and outbound.

Our EngageOne e-Messaging solutions also comply with current security regulations by featuring encryption and digital signatures.

Our EngageOne e-Messaging software has some superb features to help your business improve customer communications.

Create and manage electronic communications

  • Generate automated, personalised emails and SMS texts
  • Send automated responses relevant to original message content
  • Improve response time to customer queries
  • Manage message bounceback and provide graphs of messages sent, delivery failures, responses and more

 

Manage communication across multiple channels with e-Messaging

  • Eliminate duplicate customer communication
  • Manage multichannel communications from a single environment
  • Display e-messaging content for any medium
  • Increase personalisation of automated messages
  • Facilitate full reporting and event monitoring

 

Brand consistently across all channels

  • Elevate call centre responsiveness
  • Provide structured processing for all customer service email and text messages
  • Route inquiries automatically to appropriately teams

 

Archive customer service messages with e-Messaging

  • Archive all emails and text communication
  • Comply with storage and retrieval legislation for emails and texts

Support

 

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