EngageOne® Digital Self Service
Deliver the real-time experience your customers demand
Your customers want to do more online and do it on the device of their choice. With EngageOne Digital Self Service, they can pay bills, access historical communications and find the right information fast.
77% of US online adults say that valuing their time is the most important thing a company can do to provide them with good online customer service.
40% of consumers in a global survey said they prefer self-service to human contact for their future contact with companies.
58% of consumers are satisfied with online self-service.
EngageOne Digital Self Service Capabilities
EngageOne® Smart View
Give your customers access to their entire communication history in a secure, personalised portal. The intuitive interface puts a wide range of capabilities at the customer’s fingertips.
EngageOne Digital Self Service
Make EngageOne Digital Self Service an integral part of your organisation’s customer engagement strategy. Pitney Bowes solutions work together to deliver a more meaningful, personalised experience that keeps your customers satisfied.
Use sophisticated analytics for proactive engagement
The key to successful engagement lies in the ability to discern individual customer needs and intent. Our best next engagement capability combines account and behavioral data to determine what most interests each individual and what they are most likely to respond to. It lets you present personalised communications in real time, thus demonstrating that you understand each customer as an individual.
• Timely notifications
• Educational insights
• Targeted offers
• Appealing cross-sell and upsell
Take your business forward with exclusive self-service innovations from Pitney Bowes
Imagine a bill that explains itself and knows your name. EngageOne® Video makes it possible. It’s automation that responds to customer inputs in real time, but with a distinctly human touch.
EngageOne Video, is an Interactive Personalised Video solution which lets you present offers, bills and other customer information in a compelling, visual way. It’s a smarter way to lower costs and boost satisfaction by educating customers and answering many questions before they’re asked.
• Engage and inform prospects.
• Welcome new customers.
• Explain complex documents such as detailed bills, policies or contracts.
• Boost renewals and retention with targeted offers.
• Increase cross-sell and upsell by presenting the most relevant options.