NHS Scotland - Trusted to care

Because they deal with patient data and crucial information about appointments and treatments, NHS Scotland needed a partner that they and their patients could trust. In 2011 NHS National Services came together from several small offices into one central office in Glasgow.

The merger brought with it a new mailroom, sending out around 1000 items via TNT every day as well as several thousand by Royal Mail. Medical records, vaccination records, travel health applications, letters to patients and GPs - security and reliability were non-negotiable.

Pitney Bowes went through a stringent public services tender process and emerged as the best-value partner, installing a Connect+2000. An important piece of NHS equipment providing what they themselves describe as “the reliability that we were originally looking for, but it’s also exceeded those original expectations by offering us extra functionality like the account reports and the graphics. The Connect+ is key to a smooth-running mail operation.”