Customer Engagement

Communicate in a relevant and timely manner across all customer touchpoints.

Build brand loyalty. Improve customer satisfaction. Create new revenue opportunities. Reduce customer care costs.

Get the results your business needs

Drive revenue growth by creating higher converting engagement opportunities.

Reduce costs by targeting the right customers at the right time.

Manage risk by delivering the accurate message to the correct audience.

Increase customer satisfaction with timely and relevant customer engagement.

Customer Engagement Solutions Portfolio

Communications Execution & Management

Interactive Personalised Media

Create more personal connections with customers, prospects, partners and others with individual, interactive, real-time video and other types of online experiences.

Print & Digital Communications Management

Strengthen customer relationships – and maximize postal savings -- with unified, efficient and reliable delivery of customer communications across all channels.

Customer Contact & Interaction Management

Transform everyday communications into profit-building engagements by ensuring that each customer contact is relevant and engaging across every channel.

Customer & Marketing Analytics

Identify and segment customers for better targeting and superior campaign engagement results.


The results are in: Consumers pick omnichannel

Over 85 percent of 2,000 global consumers surveyed by the Chief Marketing Officer (CMO) Council, in partnership with Pitney Bowes, reveal that a blend of both digital and physical channel experiences is the preferred way of interfacing with brands. Are you meeting them at their moment of need?


Download the full report      


CMO Council