Customer Contact & Interaction Management

Increase customer loyalty and retention by improving lines of communications.

Transform everyday communications into profit-building engagements by ensuring that each customer contact is relevant and engaging across every channel.

Customer Contact & Interaction Management Portfolio

Delivery Channels

EngageOne® Video

Evolve to video that interacts with your customers.

Create unique, real-time video experiences that deepen relationships.  With EngageOne Video, you can enjoy data-driven results by offering customers engaging, two-way opportunities to interact with experts.  Grow sales and streamline service with proven real-time video content that anticipates customer needs, and customers will choose to interact with.

EngageOne® Connect

Design responsive digital communications quickly and easily.

Create more engaging end to end communications with EngageOne Connect. Simple yet powerful browser-based interface lets anyone create and deliver email, SMS and push notifications to interactive, dynamic content optimised for display on any device.

EngageOne® Converse

Upgrade your customer communications with automated, data-driven 1:1 messaging

EngageOne Converse is an easy-to-use, cloud-based designer that enables you to create, modify, and optimise chatbots that you can deploy to different messaging channels. 

EngageOne® Communicate

Design interactive, data-rich, dynamic content optimised for display on any device.

EngageOne Communicate is a cloud-based, data driven customer engagement platform that accelerates the creation and delivery of communications, including email and SMS. 

Customer Billing

Interaction Optimization

Ideas & Insights