Customer Contact & Interaction Management
Increase customer loyalty and retention by improving lines of communications.
Transform everyday communications into profit-building engagements by ensuring that each customer contact is relevant and engaging across every channel.
Customer Contact & Interaction Management Portfolio
Evolve to video that interacts with your customers.
Create unique, real-time video experiences that deepen relationships. With EngageOne Video, you can enjoy data-driven results by offering customers engaging, two-way opportunities to interact with experts. Grow sales and streamline service with proven real-time video content that anticipates customer needs, and customers will choose to interact with.
Design responsive digital communications quickly and easily.
Create more engaging end to end communications with EngageOne Connect. Simple yet powerful browser-based interface lets anyone create and deliver email, SMS and push notifications to interactive, dynamic content optimised for display on any device.
Tailor online and mobile billing.
Tailor online and mobile billing experiences. Better understand trends, improve service, reduce costs and increase revenue. EngageOne Liaison integrates personalized document creation and high-performance archive and retrieval capabilities to provide an end-to-end multichannel EBPP solution.
Deliver a better experience in whatever channel your customer chooses.
Manage delivery of email, SMS and push notifications based on customer preferences, including cloud-based mailboxes. We make it easy to track opens, manage bounces and respond accordingly. Built-in archiving improves customer service and online self-service.
Deliver personalised multichannel communications in batch or real time.
Take customer engagement to a whole new level. This high-performance communications hub uses sophisticated templates and application logic to weave customer data and custom content into compelling, cost-effective multichannel campaigns.
Spectrum Enterprise Data Integration Module
Access, connect, integrate and analyse data from a wide array of applications
Data integration, in batch or real time, requires the ability to connect to data from multiple sources either directly or through integration with existing data access technologies. The ability to join and query data from a variety of resources, while integrating with SAP and Siebel is critical.
Portrait Interaction Optimizer
Convert inbound customer interactions into revenue and retention opportunities
Portrait Interaction Optimizer is a packaged application that sits behind your existing systems to provide the most accurate, targeted sales, service and retention offer, for each individual customer, at the specific moment of interaction, whatever the channel.