Customer Information Management
Use trusted data and insights in context across your enterprise.
Manage customer data to deeply understand your customers and their context to drive superior business outcomes.
Connect knowledge and context on a single, unified platform for managing customer information
Drive revenue growth by identifying the best business opportunities.
Reduce costs by eliminating duplicate and inaccurate records.
Manage risk by detecting vulnerabilities and fraud.
Increase customer satisfaction with accurate customer data.
Categories
Customer Analytics
Improve customer acquisition and increase speed of customer onboarding.
Combine real-time predictive customer analytics with multi-channel customer communication platforms to orchestrate all communications in the customer journey.
Data Management and Integration
Construct data access for the consolidation of customer information.
Capabilities include visual data modelling as knowledge graphs, information quality, data visualisation, data governance workflows and policy management, data integration and analytics.
Data Quality
Ensure that your data is fit for use in business processes.
Capabilities include data profiling, standardisation and normalisation of data, advanced data matching and consolidation, data enrichment with reference data, monitoring trends and KPIs.
Featured Solutions
General Data Protection Regulation Compliance
With GDPR coming into force on 25th May 2018, it’s time to ensure you’re well prepared.
- Discover and profile the personal data you hold enterprise-wide.
- Ensure it’s valid, accurate and up-to-date.
- Minimise your data for just what’s needed for processing.
- Add governance that supports new requirements for right of access, rectification and more.
Single Customer View
Better decisions depend on a single view.
Quickly connect customer data across every aspect of your organisation. You'll gain a flexible 360-degree view that can help you identify relationships, uncover opportunities and engage your customers in meaningful ways.
Financial Crimes and Compliance
Reduce false positives by improving data quality through entity resolution
Pitney Bowes offers entity resolution solutions that can be applied across your key processes of Screening, Transaction Monitoring, and KYC.
Professional Services
Let our experts help bring out the best in your technology investments
From implementation to managed services, get the support you need to increase business value and expedite ROI. Pitney Bowes Professional Services extend the expertise, experience, and strength of your own team, and your business gains benefits you can’t find anywhere else.
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