Shipping & Mailing

Cogeser Direct Services.

Cogeser Direct Services has increased daily production and recognized faster production times, with higher accuracy with the Epic Inserting System by Pitney Bowes.

Client profile

  • Cogeser Direct Services is part of Groupe Cogeser, a leader in business document processing and logistics
  • Over 4,000 customers throughout Europe
  • Processes 100,000+ pieces per day
  • 7 production facilities in Europe: Bordeaux, Toulouse, Paris, Millau, Avignon and Vendargues in France,

 

Business Goals

  • Meet ambitious plans for growth
  • Increase volumes of complex documents to process, the company needed a solution to move swiftly

 

Benefits

  • Higher yield to match the pace demanded by a booming market
  • Increased flexibility to cope with different weights of paper and a variety of formats
  • Faster buffering and format change to cope with more jobs and manage job modifications
  • Increased automation to reduce time spent configuring machines and drive efficiency
  • Access to new markets because of increased productivity and time saving

Technology Used

Epic Inserting System

The Epic™ inserting solution is a multi-format inserter that delivers accurate high-integrity results and a lower total cost of ownership for complex transactions.

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Overview

Cogeser Direct Services specialises in the management and processing of business documentation. It is part of Groupe Cogeser, a well-known and highly respected business originating in France. Cogeser Direct Services faced several significant challenges: an increase in production volumes and a diversity of formats to process; the need to update its technology to meet customer demands; the need to increase productivity and drive cost efficiencies. All this was required to remain competitive and maintain market share in a challenging M&A environment.

Business Challenge

In 2016, Cogeser Direct Services was processing up to 100,000 messages each day. Although this was a significant number, it knew that with the right technology it could grow production, whilst improving operational efficiency and meeting growth targets.

In order to deliver the scalability required to meet increased production, Cogeser Direct Services recognised the need to replace its existing mailing equipment with a far more advanced mail inserting system that would deliver the following:

 

To meet its ambitious plans for growth, Cogeser Direct Services recognised a requirement to achieve a fourfold increase in productivity. With increasing volumes of complex documents to process, the company needed to identify a solution swiftly.

 

Solution

“ Thanks to the Epic solution, we succeeded in achieving our production objective. This has helped us to save money and to fully meet our customers’ expectations.” Bruno Teixeira, Managing Director,
Cogeser Direct Services

After spending time with Pitney Bowes, Cogeser Direct Services decided to purchase the Pitney Bowes’ high performance, multi-format Epic Inserting

System. Now installed, Epic is accelerating productivity and enhancing performance, with lower reconciliation and retrieval costs than other high-speed mail inserting solutions, and, for Cogeser Direct Services, a reject rate reduced by 50%.

With Epic, the company can quickly switch between jobs. It can process envelopes in letter format (C6) and flat documents (C4) from a single workstation. Thanks to fully automated configuration, the Pitney Bowes Epic solution can switch from one format to another in less time than it takes to load the envelopes. This has made it possible for Cogeser Direct Services to achieve a higher yield, with both standard and complex jobs taking significantly less time. During the most recent French presidential elections, Cogeser Direct Services processed 1 million envelope packs in 3 days.

The Epic inserting system is a perfect fit for Cogeser Direct Services, and plays a significant part in helping the business achieve its strategic business objectives.

Benefits

With Epic, the company can quickly switch between jobs. It can process envelopes in letter format (C6) and flat documents (C4) from a single workstation.

Thanks to fully automated configuration, the Pitney Bowes Epic solution can switch from one format to another in less time than it takes to load the envelopes. This has made it possible for Cogeser Direct Services to achieve a higher yield, with both standard and complex jobs taking significantly less time. During the most recent French presidential elections, Cogeser Direct Services processed 1 million envelope packs in 3 days.

Tangible results for Cogeser Direct Services

  • Number of inserting machines in the production facility in Toulouse has dropped from five to three
  • Reject rate reduced by 50%
  • A fourfold increase in daily production
  • 14,500 inserts per hour ‘on the belt’ using Epic compared to ca. 3,000 insertions per hour with equipment from other manufacturers
  • Faster production time - Epic is 2.5 to 3 times more efficient than other machines in the company