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Switching from Pitney Bowes Postage by Phone to PrePay® Frequently Asked Questions

Pitney Bowes PrePay® is a franking and postage payment system replacing the Postage by Phone® payment method, this system gives more flexibility when adding postage to your franking machine, payment confirmation notification via email, simplified payment tracking and clear itemised billing

Will my postage account number change when switching to PrePay®

Yes, you will be given a new Pitney Bowes PrePay® account number, which is 16 digits long, starting 633xxxxxxxxxxxxx. This replaces your current Postage by Phone 8 digit account number starting 1xxxxxxx.

Will I still receive an invoice and statement each time I top up my meter on the new PrePay® account?

No, with Pitney Bowes PrePay® you will receive your Invoices once a month. This will be itemised and includes a summary section at the top of the invoice, making it easy to reconcile for accounting purposes.
Please be aware the remittance advice for Pitney Bowes PrePay® will be different to the Postage by Phone account. Please check the payment details on the invoice/statement.

Will I need to complete new Direct Debit instructions for PrePay®?

Yes, when switching to Pitney Bowes PrePay® a new Direct Debit mandate will need to be completed. You will find the new mandate on the Prepay agreement form.
Please be aware your Direct Debit statement reference will change from your Postage by Phone account number, which is 8 digits long starting 1xxxxxxx, to your Pitney Bowes PrePay® account number which is 16 digits long starting 633xxxxxxxxxxxxx.

Will I receive notification when Direct Debit Payment is due to be taken from my bank?

The new payment system provides you with email notifications of all future payments. A Direct
Debit payment notification email will be sent when your account balance is below the level you
have agreed to hold.
The Direct Debit collection date will be a minimum of 4 days after the email notification has been
There could be multiple Direct Debits taken throughout the month based on account activity.
Payments received will be itemised on the invoice within the monthly cycle they relate to.

As a Non- Direct Debit Payer, how do I make a payment?

You will need to prepay for your postage needs via BACs, failure to do so may result in Clients
being unable to download postage funds to their meter. The standard payment terms are 25
In the event that Pitney Bowes grants the client a postage advance and they fail to pay an invoice
within the 25 day terms the client will incur late payment fees, a late fee of £25 plus an interest
charge of 19.90% APR from the date of the original transaction

What will happen to remaining Funds in my current Postage by Phone Account?

You will receive a welcome email confirming your current account balance. If you have funds in your Postage by Phone account, it will be automatically transfer to the Pitney Bowes PrePay account. Should you wish to withdraw the funds, please contact us on 08444 992 992, otherwise the transfer will be processed and funds made available in your Pitney Bowes PrePay account. 

What is an Over-limit facility?

An automated over-limit facility will be added to your account. The over-limit amount is calculated based on your current agreed pre-paid balance. 

Over-limit fees are 3% on the amount overdrawn. When a client resets whilst they are over-limit they will be charged the 3% fee. 

Over-limit fees will be added to the invoice. 

Will my Terms and Conditions change when switched to PrePay®?

Your contractual entitlements will remain the same, there are changes to the Terms and Conditions, view these here.