"Preparing Ink" message on the DM50-DM60
Products affected: DM50™, DM55™, DM60™ (K721, K722)
Issue
The "Preparing Ink" message shows continuously after installing a new ink cartridge or when installing your franking machine.
Cause
This message can indicate:
- the franking machine is frozen
- there is an issue with the ink cartridge or the franking machine
Resolution
Follow these steps to restart the franking machine safely:
- Unplug the power cable from the back of the franking machine.
- Wait one to three minutes.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
UPDATED: 14 August 2021
