"Preparing Ink" message on the DM50-DM60

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Products affected: DM50™, DM55™, DM60™ (K721, K722)

Issue

The "Preparing Ink" message shows continuously after installing a new ink cartridge or when installing your franking machine.

Cause

This message can indicate:
  • the franking machine is frozen
  • there is an issue with the ink cartridge or the franking machine

Resolution

Follow these steps to restart the franking machine safely:
  1. Unplug the power cable from the back of the franking machine.
  2. Wait one to three minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
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UPDATED: 22 June 2021