Ink Latch Jammed on the DM50/DM60

The Ink Latch has got stuck on the DM50/DM60
DM50/DM60 (K700)


The Ink Latch on the DM50/DM60 has jammed or got stuck.


After replacing the ink cartridge, the Green latch with the Lock and Unlock symbol has become caught up or jammed.


Solution 1
  1. Please ensure that you are pressing the unlock symbol on the latch.
Finger Pressing Ink Latch
  1. Push down on the unlock symbol firmly.

Solution 2
  1. Push the Lock Symbol firmly and then try the Unlock symbol again.

If unresolved please contact Technical Support using the Contact Us options below.

UPDATED: 14 August 2021