The Ink Latch on the DM50/DM60 has jammed or got stuck.
After replacing the ink cartridge, the Green latch with the Lock and Unlock symbol has become caught up or jammed.
- Please ensure that you are pressing the unlock symbol on the latch.
- Push down on the unlock symbol firmly.
- Push the Lock Symbol firmly and then try the Unlock symbol again.
If unresolved please contact Technical Support using the Contact Us
UPDATED: November 09, 2020