Products affected: DM110i™, DM160i™, DM220i™ (PR20); DM300c™, DM400c™, DM475™ (G920); DM300M™, DM400M™, DM475M™ (G922)
The franking machine displays the Mail piece too long message when feeding mail.
The franking machine detects a sensor fault.
- Turn the franking machine off by removing the power lead from the rear of the franking machine.
- Use a compressed air duster to to spray along the mail path. This clears away any dust or debris that has built up over time.
- Wait 30 seconds.
- Replace the power lead.
- Wait for the franking machine to initialise.
- Order a cleaning kit from the Pitney Bowes online shop
UPDATED: 14 August 2021