Errors 2544, E2544, 2540, meter disabled or 011b on DM Series franking machines

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Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

Your franking machine is displaying one or more of the following error codes and is unable to print postage:
  • 2544
  • E2544
  • 2540
  • Meter disabled
  • 011b

Cause

Your franking machine has experienced an internal error.

Resolution

Pressing the Clear/Back button may clear the message.

If the error does not clear, reboot the franking machine:
  1. Unplug the power cord from the rear of the franking machine.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If you need further assistance, please use the Contact Us options below.

UPDATED: 22 June 2021