Errors 2544, E2544, 2540, meter disabled or 011b on DM Series franking machines

Learn how to resolve error code 2544, E2544, 2540, meter disabled or 011b on the DM50/DM55 (K721), DM60 (K722), DM100i/DM150i/DM200i (P720) DM110i/DM160i/DM220i (PR20) DM300c, DM400c, DM475 (G920, G925) DM300M, DM400M, DM475M (G922)

Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

Your franking machine is displaying one or more of the following error codes and is unable to print postage:

2544
E2544
2540
Meter disabled
011b

Cause

Your franking machine has experienced an internal error.

Resolution

Pressing the Clear/Back button may clear the message.

If the error does not clear, reboot the franking machine:

Unplug the power cord from the rear of the franking machine.
Wait one to three minutes.
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021

Create a case

Submit support requests (Sign in required)

Get More Help

View support topics or reach us through other options.