Errors 2544, E2544, 2540, meter disabled or 011b on DM Series franking machines
Learn how to resolve error code 2544, E2544, 2540, meter disabled or 011b on the DM50/DM55 (K721), DM60 (K722), DM100i/DM150i/DM200i (P720) DM110i/DM160i/DM220i (PR20) DM300c, DM400c, DM475 (G920, G925) DM300M, DM400M, DM475M (G922)
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Issue
Your franking machine is displaying one or more of the following error codes and is unable to print postage:
- 2544
- E2544
- 2540
- Meter disabled
- 011b
Cause
Your franking machine has experienced an internal error.
Resolution
Pressing the Clear/Back button may clear the message.
If the error does not clear, reboot the franking machine:
If the error does not clear, reboot the franking machine:
- Unplug the power cord from the rear of the franking machine.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
UPDATED: 11 March 2022