Mail Exceeds Weight Limit or Capacity on the DM Series

Mail Exceeds Weight Limit or Capacity displays on the DM50, DM55, DM60, DM100, DM150, DM200, DM110i DM160i, DM220i, DM300, DM400, DM475 series franking machines.
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)


Mail Exceeds Weight Limit or Capacity is displayed on your franking machine screen.


This error displays because the item being weighed is too heavy for the class selected.


Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.

Click here to visit the Rates Guide.

If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021

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