Mail Exceeds Weight Limit or Capacity on the DM Series

Mail Exceeds Weight Limit or Capacity displays on the DM50, DM55, DM60, DM100, DM150, DM200, DM110i DM160i, DM220i, DM300, DM400, DM475 series franking machines.

Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

Mail Exceeds Weight Limit or Capacity is displayed on your franking machine screen.

Cause

This error displays because the item being weighed is too heavy for the class selected.

Resolution

Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.

Visit the Royal Mail Business Rates Guide.

If you need further assistance, please contact us.

UPDATED: 16 November 2022