Mail Exceeds Weight Limit or Capacity on the DM Series

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Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

Mail Exceeds Weight Limit or Capacity is displayed on your franking machine screen.

Cause

This error displays because the item being weighed is too heavy for the class selected.

Resolution

Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.

Click here to visit the Rates Guide.

If you need further assistance, please use the Contact Us options below.

UPDATED: 29 July 2020