Mail Exceeds Weight Limit or Capacity on the DM Series
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Issue
Mail Exceeds Weight Limit or Capacity is displayed on your franking machine screen.
Cause
This error displays because the item being weighed is too heavy for the class selected.
Resolution
Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.
Click here to visit the Rates Guide.
If you need further assistance, please use the Contact Us options below.
Click here to visit the Rates Guide.
If you need further assistance, please use the Contact Us options below.
UPDATED: 14 August 2021
