Finding the MAC Address on the DM300-DM475

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Products affected: DM300c™, DM400c™, DM475™ (G920); DM300M™, DM400M™, DM475M™ (G922)
The MAC Address is useful for your I.T. or network administrator as they may need the unique address of your franking machine to assist with any connectivity issues.

Before you begin, make sure your USB Ethernet adapter is plugged in the back of your machine.
  1. Press Menu.
  2. Press Page Down twice.
  3. Select Data Centre Options.
  4. Press Page Down.
  5. Select Network Settings.
  6. The network adapter’s MAC address will be displayed. Take a note of this for your I.T. department or Network Administrator.
  7. Press Home to return to the Home Screen.
Note: For DM300c/DM300M (DM300), DM400c/DM400M (DM400) Please ensure you have the USB LAN adapter connected in order to view the MAC address.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: February 11, 2021