Withdrawing your postage funds on your cancelled DM100i - DM220i

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Products affected: DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20)
When cancelling your contract, you must have confirmation of your contract termination before withdrawing funds and returning any equipment.


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Important: It is mandatory for your franking machine to be returned to Pitney Bowes after use.

The process should take approximately ten minutes to complete.

Print a record of postage

To obtain a record of the amount of postage in your franking machine, print the Funds report.

  1. Press Funds.
  2. Press Page Down twice.
  3. Select Print Funds Rpt.
  4. When prompted, insert an envelope or tape sheet into your franking machine.
  5. The report is printed. Press the Home button to return to the Home screen.

Print an account report

If you require a record of the accounting values from your franking machine, print an Account report.

  1. Press Reports.
  2. To print a report for an individual account, select Single Account Rpt.
  3. To print a report giving all accounts values, select Multi Acct Summary.
  4. When prompted, insert an envelope or tape sheet into your franking machine.
  5. The report is printed. Press the Home button to return to the Home screen.

Withdraw the remaining funds from your franking machine

Important: This step will deactivate your franking machine.

Keep your franking machine connected as you normally would for a postage refill.

  1. Press Options.
  2. Press Page Down twice.
  3. Select Advanced Features.
  4. Select Meter Withdrawal.
  5. Select Transfer all funds from Meter to PBP account.
  6. Your franking machine connects to Pitney Bowes and will advise you of the status of the process.

Disconnect cables

  1. Remove all cables from the rear of your franking machine.
  2. Remove the Scale.

UPDATED: August 07, 2020