Withdrawing postage funds on your cancelled DM300C - DM300M

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Products affected: DM300c™ (G920), DM300M™ (G922)

Important: If you are cancelling your contract, you must have confirmation of your contract termination before withdrawing funds and returning any equipment. You must return your franking machine to Pitney Bowes after use.

DM300

The entire process should take approximately ten minutes to complete.

Print a record of postage

To obtain a record of the amount of postage in your franking machine, print the Funds report.

  1. Press Options.
  2. Press Reports.
  3. Select Funds Report.
  4. When prompted, insert an envelope or tape sheet into your franking machine.
  5. Your franking machine displays Do you want to print another report? Press No.
  6. The report is printed and you are returned to the Home screen.

Print an account report

If you require a record of the accounting values from your franking machine, print an Account report.

  1. Press Options.
  2. Press Reports.
  3. To print a report for an individual account, select Single Account.
  4. To print a report giving all accounts values, select Multi Acct Summary.
  5. When prompted, insert an envelope or tape sheet into your franking machine.
  6. Your franking machine displays Do you want to print another report? Press No.
  7. The report is printed and you are returned to the Home screen.

Withdraw the remaining funds from your franking machine

Important: This step will deactivate your franking machine. 

Keep your franking machine connected as you normally would for a postage refill.

  1. Press Options.
  2. Press Page Down twice.
  3. Select Advanced Features.
  4. Select Meter Withdrawal.
  5. Select Continue. Your franking machine will connect to Pitney Bowes. This may take a few minutes.
  6. If the transfer is complete, select Print Receipt and follow the display prompts.
  7. If you see a different message on the display, please attempt steps 1 - 6 once more. If the problem reoccurs the withdrawal process may have been unsuccessful. There is no cause for concern as any remaining funds will be credited upon receipt of your franking machine at our returns centre. Please proceed to the next step.

Disconnect cables

  1. Remove all cables from the rear of your franking machine.
  2. Remove the Scale.

 

UPDATED: 10 June 2021