Replacing the ink cartridge on the DM100i-DM200i and DM110i-DM220i

Learn how to replace the ink cartridge on the DM100i / DM150i / DM200i (P720, P725) and DM110i / DM160i / DM220i (PR20).
Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)
Follow these steps to replace the ink cartridge:
  1. Open the top cover.
  2. Select Replace Ink Tank.
    Note: If you need to stop the process, close the top cover.
  3. Open the ink cartridge guard latch.
Image showing DM100 to DM400 with cover and ink cartridge latch open
  1. Lift up the ink cartridge and remove it from the machine.
  2. Open the new package of Pitney Bowes ink and remove the tape from the bottom of the new ink cartridge.
Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your franking machine. To order a genuine Pitney Bowes replacement ink cartridge, visit the Pitney Bowes UK Online Shop.
  1. Lower the new ink cartridge into the cavity. The ridges on either side of the cartridge will slide into the grooves.
  2. Close the ink tank guard latch. Caution: Excessive force may break the green tip of the lever.
Image showing DM100 to DM400 with ink cartridge latch closed
  1. Rotate the guard back into the closed position.
  2. Close the cover. The franking machine automatically recognizes the new ink cartridge and returns to the Home screen after a few minutes.

UPDATED: 04 April 2022