Replacing the print head on the DM50-DM60

Learn how to replace the print head on the DM50/DM55 (K721) and DM60 (K722).
Products affected: DM50™, DM55™ (K721), DM60™ (K722)
Watch the video or follow the instructions below to learn how to replace the print head in your DM50, DM55 or DM60 franking machine.

IMPORTANT: This procedure should only be done under the direction of or with the permission of a Pitney Bowes representative. A Pitney Bowes representative will determine if a new print head is required. If you are experiencing printing issues, see Resolve poor print quality or no print on the DM50/DM55 and DM60

If you have received a replacement print head from Pitney Bowes, follow these steps to install it:
  1. Press the Menu / Options key.
  2. Press Review (down) and scroll to Use ink functions?
  3. Press Enter/Yes.
  4. Scroll to Install new print head? and press Enter/Yes.
The franking machine will display Please wait... while the print carriage moves into place. When the franking machine displays Install print head;
  1. Open the top cover.
  2. Press the unlock symbol to open the ink cartridge cover.
  3. Remove the ink cartridge by lifting it out at an angle. The ink cartridge may leak from the bottom, so be sure to place it on a tissue.
Image- Showing how to remove the Ink Cartridge
  1. Press together the two small tabs at the bottom of the ink cartridge holder. Swing the holder upwards and towards the back of the franking machine.
    Caution: Do not touch the bottom of the print head.
  2. Remove the old print head by lifting one of the black tabs and pulling the print head out.
  3. Place the old print head on a tissue to absorb any ink.
Image- Showing how to remove the Print Head
  1. Remove the yellow protective cover from the new print head by squeezing the tabs.
  2. Remove the print head from the white print head holder
Image- Showing how to prepare the new Print Head
Note: If you wish to return the old print head to Pitney Bowes for recycling, re-package the old print head using the protective packaging.
  1. Slide the new print head into place by inserting it at an angle.
  2. Swing down the print head guard until it clicks in place.
Image- Showing how to Install new Print Head
  1. Install the ink cartridge that arrived with your print head.
  2. Swing down the ink cartridge latch, and then press down on the green or blue circle to close it.
Image- Showing how to Install Ink Cartridge
  1. Close the machine cover.
  2. Press Enter/Yes.
  3. When the message IMPORTANT -- is print head/ink installed? is displayed, press Enter/Yes. Your system will go through the process to install ink into the new print head. This will take 2-3 minutes.
  4. Insert your tape sheet or envelope to print a test pattern:
  • If the print test is good, press Enter/Yes.
  • If the print test is poor, press No to perform additional maintenance.
Click here for a Printable version of this instruction.

Please be aware you can dispose of the old print head in accordance with local waste disposal regulations.

Alternatively, you are welcome to return the old print head to us for recycling and environmental disposal using the return address label that comes with the new print head. Please ensure you affix return postage to the parcel.

If you require further assistance, contact Technical Support. Please have your franking machine type (PCN) and Serial Number (Meter #) ready, these can be located on a white sticker at the back of the meter.

UPDATED: 04 May 2022