Adjusting the display contrast on the DM100i-DM200i and DM110i-DM220i

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Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)
If you have difficulty viewing the franking machine display due to different lighting conditions, you can adjust the display contrast. The display should be visible when the power LED is on.

If the power LED is on, but the display is blank, follow these steps to reset the contrast:
  1. Press any key to exit sleep mode.
  2. Unplug the franking machine.
  3. Press and hold down the number 4 key, then plug the franking machine back in.  Hold down number 4 until the display is visible.
This resets the contrast to the default setting.

Follow these steps to adjust the display contrast:
  1. Press the Options key.
  2. Select Adjust the Contrast (option 3).
  3. Select Increase Contrast (option 1) or Decrease Contrast (option 2) to change the contrast level as necessary.
  4. Press Clear (back arrow button) twice to return to the Home screen.

If you are still unable to see the screen, see Resolving no power or a blank screen.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 19 October 2021