Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing

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Products affected:
SendPro® C, SendPro®+ (2H20), DM50™, DM55™, DM60™ (K721, K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Once you print a meter impression (or indicia), the postage amount is deducted from the funds on your machine, even if the printing is illegible. Therefore it is important to ensure the correct value displays on your machine before printing postage.

For up-to-date refund guidelines, refer to the Royal Mail website.

To request a refund via Royal Mail:
  1. Don't post the items.
  2. Remove the contents and start again with a new envelope.
  3. Send any unused franked envelope (the whole envelope) to: Royal Mail Franking, Stone Hill Road, Farnworth, Bolton, BL4 9XX.
  • The affected mail must be at least £10 in total value.
  • All the impressions must be clear and readable and made within six months of the franked date.
  • You will receive a cheque refund for the value of the unused impressions minus a 15% administration fee.

UPDATED: December 14, 2020