Error 1811 or "Gateway Address Not Set C09" message on the DM50-DM60
Products affected: DM50™, DM55™ (K721), DM60™ (K722)
Issue
The franking machine displays the error code 1811 or message C09 Gateway Address Not Set when attempting to add funds, perform a data capture upload, or a system update.
Cause
This error is normally caused by issues with the Pitney Bowes Communication Device attached to the franking machine.
- The Communication Device has either lost its network settings, or the settings have expired (for example: WiFi name (SSID) or password has changed).
Resolution
Solution 1: Try a different connection method
We recommend that you switch to a faster, more reliable digital connection.Solution 2: Restart your franking machine and your Communication Device
If the error message cannot be cleared, restart the franking machine as follows:- Remove the power cable from the back of the franking machine.
- Wait 10 seconds.
- Replace the power cable.
Next, restart your Communication Device in order to refresh its settings:
- Remove the power cable from the Pitney Bowes Communication Device.
- Wait 10 seconds.
- Replace the power cable.
- After 30 - 60 seconds, the right LED should start blinking green, indicating it has detected an active network connection.
- Ensure that the device is connected to the back of the franking machine via the USB cable.
- If the franking machine displays Connection Required Press Enter, press the Enter/Yes key. Otherwise, press Funds then select Check balance available?
Solution 3: Reinstall the Communication Device
If the same error reoccurs, you may need to reinstall the Communication Device with the correct network settings. - Reset the device to factory settings.
- View the Communication Device Installation Setup Guide to set up your device from the factory default state.
UPDATED: 14 August 2021
