"No Modem Detected" message on the DM100i-DM200i, DM110i-DM220i and DM300-DM475

Learn how to resolve a "No Modem Detected" message on the DM100i, DM150i, DM200i (P720), DM110i, DM160i, DM220i (PR20) and DM300-DM475.
Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20); DM300c™, DM400c™, DM475™ (G920); DM300M™, DM400M™, DM475M™ (G922)


When attempting to add funds, perform a data capture upload or a system update, the franking machine displays the error message No Modem Detected or Modem Not Detected and is unable to connect.

Important: Analogue connections are no longer available as of 1st January 2023. Please order a SmartLink Device to maintain your connections to the Pitney Bowes Data Centre.


There may be an fault with the franking machine's internal modem.


Am I digitally connected?

If you have a telephone lead connected to the analogue connection port, change your connection method to a digital connection.

Analogue connection port
Analogue connection port
Analogue connection port

UPDATED: 24 November 2022