"Urgent - Battery Low" message on the DM300-DM475

Learn how to resolve an "Urgent - Battery Low" message on the DM300c / DM400c / DM475c (G920) and DM300M / DM400M / DM475M (G922).
Products affected: DM300c / DM400c / DM475c (G920), DM300M / DM400M / DM475M (G922)

Issue

The franking machine displays the message Urgent - Battery Low and will not print mail.

Cause

One of the two internal batteries is running low and approaching end of life.

Resolution

The battery is part of the franking machine security device that protects your postage funds. If your battery is allowed to expire, you will lose this information.

Pressing the Clear/Back button may clear the message and allow you to run mail temporarily.

If the error remains, reboot the franking machine:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the battery message returns after restarting, please contact us.

UPDATED: 04 April 2022