Setting up a wired network connection with SmartLink on the DM50/DM55, DM60 and DM100

Set up a wired LAN connection with SmartLink on the DM50/DM55 (K721), DM60 (K722) and DM100 (P720) Series franking machines.

Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM100i™ (P720)

To configure a wired connection with a SmartLink™ device:

Connect your SmartLink™ device to an internet jack on the wall or a router with the included network cable.

unplug network cable from Smartlink device

Plug one end of the power cord into your SmartLink device and the other end into a power outlet.

Your SmartLink device’s lights change color.
Once your device connects to the internet, the Network Connectivity light blinks green.
Your SmartLink device’s Ethernet port lights display green for successful connection status and yellow for network activity.

Plug one end of the USB cable into your SmartLink device and the other end into the back of the franking machine.

Your SmartLink device’s lights change colour.
Once a network connection has been established, your SmartLink device’s USB Connectivity light turns green, and the Network Connectivity light blinks green.

Attach your SmartLink device to your franking machine with the adhesive fastener strips.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

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Troubleshooting SmartLink wired connection issues
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UPDATED: 18 July 2022