Jamming issues on the DM100i-DM200i, DM110i-DM220i and DM300

Products affected:
DM100i™, DM150i™, DM200i™ (P720)
DM110i™, DM160i™, DM220i™ (PR20)
DM300c™ (G920)
DM300M™ (G922)

Follow these steps to clear a paper jam:

Turn the transport release lever clockwise to the released position:

Carefully pull envelope out toward the right.
Using a can of non-flammable canned air, and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes/tape sheets travel on.

Important: Make sure to spend enough time in this step to ensure that dust and debris are removed. Clean the paper path with a soft dry cloth where possible. If sensor holes become blocked with paper dust, air dusters cannot clear the blockage.

Turn the transport release lever counterclockwise to the home position.

UPDATED: 18 June 2021

Create a case

Submit support requests (Sign in required)