Jamming issues on the DM100i-DM200i, DM110i-DM220i and DM300

Print this support article
Products affected:
DM100i
, DM150i, DM200i (P720)
DM110i
, DM160i, DM220i (PR20)
DM300c
(G920)
DM300M
(G922)
Follow these steps to clear a paper jam:
  1. Turn the transport release lever clockwise to the released position:
DM300 Transport Release Lever
  1. Carefully pull envelope out toward the right.
  2. Using a can of non-flammable canned air, and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes/tape sheets travel on.   
Important: Make sure to spend enough time in this step to ensure that dust and debris are removed. Clean the paper path with a soft dry cloth where possible. If sensor holes become blocked with paper dust, air dusters cannot clear the blockage.
  1. Turn the transport release lever counterclockwise to the home position.

UPDATED: 18 June 2021