Downloading an envelope message on the DM50-DM60

Learn how to download new envelope messages on the DM50/DM55 (K721) and DM60 (K722).
Products affected: DM50™/DM55™ (K721), DM60™ (K722)
This article shows how to download an Envelope Message ("Ad") onto your franking machine and select it for printing. For details on how to upload custom Envelope Messages, see How to upload a new Envelope Message (meter ad) on the DM series and SendPro P-Series franking machines.

Watch this video or follow the instructions below to learn how to download and select an Envelope Message.

  1. Ensure that your system is connected via a Communication Device or SmartLink™, PC Meter Connect, or via an analogue phone line, in order to communicate with the Pitney Bowes Data Centre. If you have not yet connected your franking machine, see the DM50/DM55 Install Guide or DM60 Install Guide , or the DM50/DM55 Getting Started  or DM60 Getting Started page.
  2. Press the Funds key.
  3. Press the Review (down) key until you reach Check Balance Available? Press Enter/Yes.
  4. The franking machine will connect to the server. Once the Prepaid balance is shown, press Enter/Yes.
  5. Press No when Refill Postage? shows.
  6. If there is an update available, you will see the prompt Software Update required please wait. Press Enter/Yes and follow the prompts to download the update.
Note: If no updates are installed, the franking machine is already fully updated.

To select the downloaded Envelope Message, see the How to select an Envelope Message page. To perform a test print of the Envelope Message only, see the How to ensure the correct envelope message will print page.


UPDATED: 04 April 2022