Setting or disabling the lock code on the DM300-DM475

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Products affected:
DM300c™, DM400c™, DM475™ (G920)
DM300M™, DM400M™, DM475M™ (G922)
The Lock Code feature prevents unauthorized access to the system after the franking machine has entered sleep mode, or when it is powered up.

Once a Lock Code is set, to lock the franking machine press the Power / Lock button (top left, next to the tape feeder) and select "Lock the Meter".
To unlock, wake the franking machine by pressing any key, enter the 4-digit pin and press the Enter key.

Important: If you do not know the lock code set for your franking machine, please contact technical support. 

Watch this video, or follow the instructions below, to learn how to set, change or disable a Lock Code on your franking machine.




To access the Lock Code menu:
  1. Press the Options key.
  2. Setect "Setup".
  3. Select "Lock Code / Password" (may be on the next page).

To activate the Lock Code feature and set a Lock Code:
  1. Select "Enable Lock Code".
  2. Enter a new 4-digit Lock Code and select "Continue".
  3. Re-enter the new Lock Code to confirm and select "Continue".
  4. The franking machine confirms that the Lock Code has been enabled. Select "OK".
  5. Press the Home key to return to the Home screen.

To change the Lock Code:
  1. At the "Lock Code / Passwords" menu, select "Change Lock Code".
  2. Enter the existing Lock Code and select "Continue".
  3. Enter a new 4-digit Lock Code and select "Continue".
  4. Re-enter the new Lock Code and select "Continue".
  5. The meter confirms that the Lock Code has been changed. Select "OK".
  6. Press Home to return to the Home screen.

To disable the Lock Code:
  1. At the "Lock Code / Passwords" menu, select "Disable Lock Code".
  2. Enter the Lock Code and select "OK".
  3. The Lock Code is disabled and the meter returns to the "Lock Code / Password" menu.  Press Home to return to the Home screen.

UPDATED: May 06, 2020