Poor print quality on the DM300-DM475

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Products affected:
DM300c / DM400c / DM475c (G920)
DM300M / DM400M / DM475M (G922)
To resolve print quality issues, start by making sure you are using a genuine Pitney Bowes ink cartridge. To order a genuine Pitney Bowes replacement ink cartridge, visit the Pitney Bowes UK Online Shop.

Watch this video, or follow the instructions below, to to troubleshoot printing issues.

Follow these steps to clean the printer nozzle by purging the print head. These steps can resolve poor print quality:
  1. Press the Options key.
  2. Press Page Down twice.
  3. Select Maintenance.
  4. Select Printer Maintenance.
  5. Select Clean Printer Nozzle.
  6. Select Purge C as the option to purge the system.
  7. When the purge is complete, the screen displays Cleaning Complete. Select Print Test Pattern?
Good test print:
good test print
Bad test print:
poor test print
  1. If the print pattern looks good (not blurry and without broken lines), the print test is good. Press Home to return to the main screen.
  2. If the pattern has broken or missing lines or looks poor, select Another Purge to repeat the purge.
If you need assistance, call technical support

UPDATED: February 17, 2021