Replacing the print head on the DM100i-DM200i and DM110i-DM220i

Learn how to remove and replace the print head on the DM100i / DM150i / DM200i (P720) and DM110i / DM160i / DM220i (PR20).
Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)

Follow these steps either to install a replacement print head from Pitney Bowes, or to remove and inspect the print head:
  1. Remove the the scale from the top of the franking machine.
  2. Open the top cover.
  3. Select Replace Ink Tank. The message Moving ink tank to replace position is displayed.
Note: To stop the process, close the top cover.
  1. Flip the ink cartridge guard open.
Image showing Top Cover open and Print Head Latch position
  1. Lift up and remove the ink cartridge.
  2. While squeezing the two grey tabs on either side of the print head, lift and tilt the print head to the right as you remove it from your machine.
Image showing DM100 to DM400 with print head being removed
  1. Pull up and remove the black cap on the new print head (if present).
  2. Remove the protective tape from the bottom of the new print head.
  3. Squeeze the two grey tabs on either side of the new print head and angle slightly while sliding it back into its holder.
Image showing DM100 to DM400 with print head being installed
  1. Push the print head into place. There is an audible click when it is seated correctly.
  2. Install the ink cartridge.
  3. Rotate the guard back to the closed position.
  4. Close the cover. If the system does not automatically return to the Home screen, press Continue.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 14 August 2021

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