Cleaning the printer nozzles on the DM50-DM60
Products affected: DM50™ / DM55™ (K721), DM60™ (K722)
If you are experiencing printing problems:
To clean the printer nozzles:
- Print is faded, blurry or fuzzy
- Missing lines through the print
- The franking machine is not printing at all
To clean the printer nozzles:
- Press Menu/Options.
- Press Review (down) until the display says Use ink functions?
- Press Enter/Yes.
- Press Review (down) until the display says Clean printer nozzles?
- Press Enter/Yes. The message Preparing ink please wait.... will be displayed as the franking machine performs cleaning.
- When prompted, insert an envelope or tape sheet into the franking machine. The message Is test pattern OK? will be displayed.
- If the print is not improved, press No and repeat the purge process up to two more times.
- Or, if the print quality is improved, press Enter/Yes.
- If you are still experiencing printing issues visit Cleaning the Print Head
UPDATED: 14 August 2021
