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Cleaning the printer nozzles on the DM50-DM60

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Products affected: DM50™ / DM55™ (K721), DM60™ (K722)
If you are experiencing printing problems:
  • Print is faded, blurry or fuzzy
  • Missing lines through the print
  • The franking machine is not printing at all
Cleaning the printer nozzles may resolve the issue.

To clean the printer nozzles:
  1. Press Menu/Options.
  2. Press Review (down) until the display says Use ink functions?
  3. Press Enter/Yes.
  4. Press Review (down) until the display says Clean printer nozzles?
  5. Press Enter/Yes. The message Preparing ink please wait.... will be displayed as the franking machine performs cleaning.
  6. When prompted, insert an envelope or tape sheet into the franking machine. The message Is test pattern OK? will be displayed.
  7. If the print is not improved, press No and repeat the purge process up to two more times. 
  8. Or, if the print quality is improved, press Enter/Yes.
Related topics: If you need further assistance, please use the Contact Us options below.

UPDATED: February 24, 2021

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