Uploading a new Envelope Message on the DM Series, SendPro C, SendPro+, Connect+ Series and SendPro P

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Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922), SendPro® C, SendPro®+ (2H20), Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Envelope Messaging is a feature of Pitney Bowes franking machines that allows customers to choose from a range of pre-made artwork, or to create customised logos to print on envelopes alongside postal franks. A common usage of the service is for companies to display their own company logo alongside a return address.

You can use this online service in order to choose artwork type, upload images, manipulate the size and orientation, and preview the final result before submitting it to be reviewed, and subsequently added to your franking machine for printing.

To use the Envelope Message service, you must have a Pitney Bowes online account. If you do not yet have an account, click here to learn how to create an online profile.
  1. Sign in to your account:
    1. UK customers, click here
  2. Go to the Your Products section (top left of the screen).
  3. Click Postage Meters.
  4. Click on the meter listed under Your Products.
  5. Under Quick Links, click My Graphics.
  6. Tick the box to agree to the terms and conditions, then click Start Creating New MyGraphics.
  7. Select either Return AddressText Only or Image & Text; Image & Text to upload your graphic, Text Only or Return Address for your Return Address.
  8. Enter the information into the required fields and keep selecting Next to step through to Upload now.
The message or ad should be available for download onto your franking machine within four business hours.

For further support, including how to download and save your new Envelope Message, visit our Envelope Messaging FAQs page.

If you need further assistance, please use the Contact Us options below.

UPDATED: 26 October 2021